MIORA

Returns & Exchange

At Miora, our products are made to order and customized according to your requirements. To ensure transparency and a smooth shopping experience, we follow a limited return, replacement, and cancellation policy. Please read the following terms carefully before placing your order.

1. Returns & Replacements

Returns or replacements are accepted only under the following circumstances:

  • The product delivered is damaged, defective, or different from the item ordered.

  • The issue is reported within 24 hours of delivery.

  • The customer provides the required evidence for verification, as outlined in the Unboxing Proof section below.

Please note the following exclusions:

  • Minor variations resulting from the customization or manufacturing process, including slight differences in colour, print alignment, fabric texture, design placement, or measurements, shall not be considered defects.

  • Products ordered in the wrong size are not eligible for return, replacement, or refund. Customers are strongly advised to review the size chart carefully before placing an order.

2. Mandatory Unboxing Proof

For complaints involving damaged, defective, or incorrect products, customers must provide a single, continuous, and unedited unboxing video as supporting evidence.

The video must clearly show:

  • The parcel in its original, unopened condition, including the shipping label.

  • The complete package-opening process without cuts, pauses, or edits.

  • The product received, clearly showing the issue being reported.

Clear photographs of the outer packaging, shipping label, and received product may also be requested for verification.

Failure to provide adequate evidence may affect the assessment and approval of the claim.

3. Refunds & Resolutions

Once a complaint has been reviewed and approved, Moxen will determine the appropriate resolution based on the nature of the issue. This may include a replacement or refund, as applicable.

  • Prepaid orders: Approved refunds will be processed to the original payment method within 10 working days.

  • Return shipping: If a return is approved because of damage, a defect, or an incorrect product attributable to us, the applicable re